Terms of Service

CareRelay is a dispatch and verification platform operated by CareRelay, a Michigan limited liability company (“CareRelay,” “we,” “our,” or “us”). Our registered address is 250 E Tami Cir, Apt F103, Westland, MI.

CareRelay provides software and services that (a) allow assisted living homes and similar care facilities (“Facilities”) to post open shifts and (b) dispatch those shifts by SMS to credentialed caregivers (“Caregivers”) in the CareRelay caregiver pool. CareRelay is not a staffing agency, employer, or employer of record. CareRelay does not employ Caregivers.

You must be at least 18 years old and legally authorized to work in the United States to use the CareRelay platform as a Caregiver. To accept licensed roles (CNA, LPN, RN, Med Tech, etc.), you must hold a current, unencumbered license or certification for the applicable state and role.

Facility users must represent a licensed assisted living, adult foster care, or similar care facility in good standing, and must have authority to bind the Facility to these terms.

You are responsible for the accuracy of the information you provide when creating an account, including but not limited to legal name, contact information, license numbers, expiration dates, and work history. You agree to keep this information current. Providing false or materially misleading information is grounds for immediate suspension and permanent removal from the platform.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

Before a Caregiver is eligible to receive shift offers, CareRelay performs reasonable verification steps, which may include primary-source license verification through applicable state licensing bodies (including the Michigan Department of Licensing and Regulatory Affairs), background checks through third-party consumer reporting agencies subject to the Fair Credit Reporting Act (“FCRA”), and review of supporting documentation.

Verification is representational based on the information available to CareRelay at the time of verification. Caregivers warrant that all credentials provided are accurate, current, and in good standing, and agree to notify CareRelay immediately if any credential is suspended, revoked, expired, or restricted.

Caregivers using the CareRelay platform are independent contractors. Nothing in these terms creates an employment, partnership, joint venture, or agency relationship between CareRelay and any Caregiver or between CareRelay and any Facility. Caregivers control the means and methods by which shifts are performed, subject to Facility- specific instructions communicated through the platform.

Caregivers are responsible for their own federal, state, and local taxes, including self-employment taxes. CareRelay does not withhold taxes from payments made to Caregivers.

When a Facility posts an open shift, CareRelay dispatches SMS offers to eligible Caregivers in the pool. Each shift offer is a time-limited invitation to enter into a per-shift service engagement with the posting Facility. The first qualified Caregiver to accept the shift is assigned to it; remaining offers are closed automatically.

Accepting a shift constitutes your agreement to perform the shift as described, subject to any pre-shift instructions supplied by the Facility. Late cancellations, no-shows, and repeated reliability issues may result in suspension or removal from the pool.

Facilities pay CareRelay a contracted rate per filled shift. CareRelay, in turn, pays the assigned Caregiver the agreed Caregiver rate for the shift, less any platform or processing fees disclosed at the time of acceptance. Payment timing, methods, and records are governed by the separate services agreement between CareRelay and each party.

You agree that you will not:

• Submit false, misleading, or incomplete information during registration, verification, or shift reporting;
• Impersonate another person or misrepresent your license status;
• Attempt to circumvent CareRelay's dispatch or verification systems, including soliciting Facilities or Caregivers to transact outside the platform;
• Disclose confidential Facility information or resident protected health information outside the scope of your assigned duties;
• Use the platform in violation of any applicable law, regulation, or professional licensing rule.

Caregivers agree to handle all resident health information encountered during an assigned shift in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”) and the Facility's privacy policies. CareRelay does not collect or store resident protected health information through the shift dispatch workflow and expects Caregivers and Facilities to keep such information out of platform communications.

Platform fees, if any, will be disclosed in the services agreement between CareRelay and the relevant party before any shift is dispatched or accepted. All amounts are exclusive of applicable taxes unless expressly stated otherwise.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” CARERELAY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. CareRelay does not guarantee that any specific shift will be filled, that any Caregiver will accept a shift, or that a Caregiver, once assigned, will clock in, clock out, or complete a shift as expected.

Verification signals are based on information reasonably available to CareRelay at the time of verification and are not a guarantee of any Caregiver's performance, fitness for a specific role, or future conduct.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARERELAY'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE PLATFORM OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY OR TO THE CLAIMING PARTY THROUGH THE PLATFORM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE THOUSAND DOLLARS ($1,000). IN NO EVENT WILL CARERELAY BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.

Each Caregiver and each Facility agrees to defend, indemnify, and hold harmless CareRelay and its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of (a) their use of the platform, (b) any breach of these terms, (c) their violation of any law or third-party right, or (d) any acts or omissions during the performance of a shift.

CareRelay may suspend or terminate any account at any time, with or without notice, for conduct that CareRelay believes violates these terms, applicable law, or the safety or reliability of the platform. You may terminate your account at any time by contacting CareRelay in writing.

These terms are governed by the laws of the State of Michigan, without regard to its conflicts-of-law principles. The parties agree that any dispute arising out of or relating to these terms or the platform will be resolved by final and binding arbitration administered by a reputable arbitration provider in Wayne County, Michigan, except that either party may bring an action for injunctive relief in a court of competent jurisdiction. You agree that any arbitration will be conducted on an individual basis and not as part of a class, consolidated, or representative proceeding.

We may update these terms from time to time. When we do, we will update the “Last updated” date above and, for material changes, provide reasonable notice (for example, by email or in-platform notice). Your continued use of the platform after the effective date of the updated terms constitutes acceptance of the updated terms.

Questions about these terms? Email legal@carerelay.health.